SyncUp

Privacy Policy

Last updated on 8th January 2021

Our Privacy Policy (“Privacy”) is designed to explain what information we collect from you as a user, how your information is stored, and how we may use it on our website and mobile application. If after reviewing the Policy you have any further questions, please contact us at the details below. Personal information we collect

The information we collect is required for the purpose of creating your customer account and for you to use the SyncUp website and platform (products and services). Such information allows you to be identified as a customer and or user of SyncUp products and services and includes: Name, date of birth, gender, e-mail address, postal address, company / employer, telephone number and unique social media profile IDs Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers Your mobile device model, IP address, type of internet browser and settings being used, app usage information and logs Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services Your contact with us, such as an email or other records of any contact you have with us

We collect different personal details depending on what services you are using:

SyncUp Platform

The SyncUp platform collects the following information: Name, email address, device model, IP address, browser type and app usage behaviour. We use this information to provide you with an end user mobile account for the application. Your information is deleted two years of no user activity or upon request. SyncUp Website The website collects the following information: Name, social media ID, phone number, email address, company name, company address, company industry, number of employees who want to use the mobile application and email addresses of employees who will use the platform. We use this information to: Process your customer enquiry and or application through our chosen customer relationship management software Contact you with regards to setting up your customer account with us Provide relevant services to you. Your information is deleted upon the one year anniversary SyncUp Platform. The admin panel collects the following information: Company name, Company address, number of employees, employees’ email address, employee names, VAT registration information and company credit or debit card information, information about your company bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers. We use this information to provide the platform services to you and allow you to administer your customer account. Your information is deleted upon termination of the customer account.

Cookie Policy

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities). These collect information that tells us how you use our website and mobile application. The use of cookies does not give us access to the rest of your computer. This, in turn, helps us make our website and mobile application relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website and or mobile application again. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. This could include joining or logging in to your account areas. In summary, we use your personal information To better understand your needs and interests To create your account To bill you for services To provide customer support; To transfer your information in the case of a sale, merger, consolidation, or acquisition To send newsletters; To personalise your experience; To send you updates and alerts and to contact you about your account For business development We may process your personal information for carefully considered specific purposes which are in our interest and enable us to enhance the services we provide, but which we also believe benefit our existing and prospective customers. How we share your personal information We will never sell your data to 3rd party service providers. However, we may share your personal information in the following ways: With service providers who provide necessary services to SyncUp – for instance to process payments, to administer your account or send you email updates When we are required by law, or legal process to disclose that information – such as a valid court order If a transfer of your information is required under the terms of a reorganisation, merger, or sale of the company How we store your personal information Your personal information is securely stored in the UK. We keep personal information for up to 365 days after your last contact with us. You will also have the ability to delete your personal data soon at any time after your subscription has ended or if you do not wish to subscribe to our services. You can do so by emailing us at [email protected]. If you are our customer and would like to access or delete information that you provided, you may do so by contacting us on the details below. We may decline to process unreasonable requests or requests that are not otherwise required by local law.

Updates to the privacy policy

SyncUp reserves the right to update this policy at any time without prior notice, so please review it frequently. Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contact Us

Name: SyncUp Limited

Address: 48 Boulevard, Weston-Super-Mare, England, BS23 1NF

E-mail: [email protected]